Full Time
position in
1001 Nw 53rd Ave
Gainesville,
FL,
32609
A-Turner Moving and Storage is a family owned and operated moving business located in Gainesville, Florida. A-Turner is looking for highly motivated and enthusiastic individuals. We are constantly innovating in the moving and relocation space by providing superior service with customizable solutions. Apply now to be part of the winning team!
Job Summary:
A-Turner Moving & Storage, one of North American Van Lines’ premier agencies, has an opening for a career professional as a Move Coordinator at the company’s Gainesville, Florida location.
The Move Coordinator will assist the Sales and Operations team with the administration of relocation operations.
Duties and Responsibilities:
Coordinates household good moves (40-50 per month)
Making initial contact with each customer to introduce A-Turner and to review pre-move survey process
Schedule surveys
Tracking and reviewing customer move information from origin agent and/or destination agent
Completing customer registration and developing/communicating move estimates and pricing information to customers; to include Client Services and accounts
Establishing and developing move plan with customer input
Assisting with quality and claims related concerns/issues
Provides regular, consistent and effective communication to customers regarding all aspects of the customer’s household goods move (pre- and post-move)
Partners with sales and operations to ensure all facets are effectively and efficiently managed
Accurately inputs and updates all customer move-related information/data in various portals
Provides regular feedback regarding process enhancement/improvement opportunities
Other functions as assigned
Drive a high level of customer and client satisfaction
Provide administrative support to team
Prepare and distribute forms and documentation as required
Make initial telephone contact with relocating employees to confirm information and schedule appointments
Manage destination referral follow up and documentation process for relocating employees
Incoming call support
Maintain hardcopy or electronic files
Work file/data integrity audits and control reports
Position Requirements:
Excellent people skills, handle situations with internal and external customers as necessary
General aptitude for sales and customer service
Ability to work under deadlines and specific time frames
Attention to detail
Ability to multitask
Have a strong work ethic
Experience with Excel and Word
What You Bring to A-Turner:
High School diploma or equivalent
Proficient in Microsoft Windows environment
1 + yr(s) customer service experience
Logistics or relocation experience preferred
Administrative assistant experience preferred
Some college coursework or equivalent experience preferred
Real estate or related industry knowledge (mortgage, banking, paralegal) preferred
You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation
What A-Turner Offers:
Competitive salary
Monday – Friday work, no weekends
401k with company match
Generous company-paid vacation days and holiday time after a year
Challenging, collaborative, diverse corporate culture
Ongoing opportunities for learning and career development
Benefits:
401(k)
401(k) matching
Paid time off
Schedule:
8 hour shift
Monday to Friday
No weekends
Hours
40
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